Privacy Policy

Privacy Policy

Last Updated: July 26, 2026

Welcome to bestsleeperpillows.com (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our high-end bedding products (such as our 900 fill power white goose down pillows, mulberry silk pillowcases, and sleep accessories), or interact with our customer support team.

Please read this Privacy Policy carefully. By accessing or using our website, purchasing our products, or communicating with us, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined below. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

We collect personal information that you voluntarily provide to us, information collected automatically when you navigate our website, and information from third-party sources. The categories of information we collect include:

  • Personal Identifiers: Including your full name, billing address, shipping address, email address, telephone number, and online identifiers.
  • Internet and Electronic Network Activity: Including your IP address, browser type, device information, operating system, browsing history, clickstream data, and your interactions with our website and advertisements.
  • Commercial Information: Including records of products purchased (such as specific pillow height variations like high, medium, or low), order history, cart additions, and fulfillment details.
  • Financial Information: Including credit card numbers, debit card numbers, and other payment details. Note that payment transactions are securely processed by our third-party payment processors (such as major credit card gateways, PayPal, Google Pay, or buy-now-pay-later services); we do not store full payment card numbers on our servers.
  • Location Information: Including general location data derived from your IP address or shipping/billing addresses.
  • Protected Classifications and Personal Characteristics: Including age verification details where applicable for age-restricted features or compliance.
  • Health and Wellness Data: Including information related to physical comfort, sleep quality, neck or shoulder support needs, and sleep preferences provided voluntarily when seeking pre-purchase advice or customer support.
  • Consumer Communications and Feedback: Including direct communications with our consumer support team via email (at billy@bestsleeperpillows.com), chat, or phone; customer feedback; product reviews; survey responses; and correspondence regarding our 100-night sleep trial, returns, charitable donation verification, exchanges, or warranty claims.
  • Inferences: Including inferences drawn from any of the personal information collected to create a profile reflecting your preferences, characteristics, and sleep style.

2. How We Use Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to create a better, more personalized experience for you on our site.

  • Essential Cookies: These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as preventing you from having to login repeatedly and remembering items you’ve added to your shopping cart.
  • Analytics and Performance Cookies: These cookies help us track information about traffic to the website and how users interact with it. The information gathered helps us improve website functionality, user experience, and search engine optimization (SEO).
  • Advertising and Third-Party Cookies: These cookies are placed by third parties (such as advertising networks and analytics providers) for advertising and analytical purposes, helping deliver targeted ads and measure campaign effectiveness.

You can control or disable cookies through your browser settings. However, choosing to disable cookies may restrict your use of certain features or functions on our website.

3. Information from Other Sources

We may collect personal information about you from third-party sources, including other consumers (e.g., referrals, gift purchases, or shared feedback). The categories of information we may collect from these third-party sources include personal identifiers such as names, email addresses, and telephone numbers.

4. How Long We Keep Your Data (Data Retention Periods)

We do not retain data for any longer than is necessary for the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. We generally retain data in accordance with the guidelines below:

  • Cookies and Website Usage Data: We delete or anonymize data concerning your use of our website (including online identifiers, internet activity, purchases, and general location data) within 5 years of collecting it.
  • Order and Transaction Data: We keep personal information related to the products you purchase (including name, email, postal address, phone number, purchases, credit/debit card details, and direct communications) for as long as required to fulfill our contract with you or for 5 years from your last purchase. We may keep data beyond this period in anonymized form to improve our product quality and customer services.
  • Customer Support and Inquiries: We keep customer feedback, support correspondence, and inquiries for up to 2 years to help us respond to questions or complaints. Anonymized data may be kept beyond this period.
  • Marketing and Promotional Communications: Where you have signed up to receive promotional materials, we retain your data (name, email, phone, location, age) until you opt out or request its deletion. We retain a record of opt-outs to prevent sending future communications.
  • Reviews, Surveys, and Feedback: We retain reviews, survey responses, and feedback data (including health-related sleep preferences) for up to 5 years following your last contact with us, after which it may be kept in anonymized form.
  • Privacy Requests: We retain records related to privacy rights requests for a minimum of 24 months following the completion of the request.
  • Security Purposes: We retain security-related data as long as necessary to comply with legal obligations and maintain information security measures.

5. Why We Process Your Information

We process personal information for the following business and commercial purposes:

  • Conducting customer surveys and research
  • Data storage and secure database management
  • Delivering targeted advertisements and marketing campaigns
  • Fulfilling customer orders, managing shipments, and providing delivery updates
  • Improving our bedding products, web design, and customer services
  • Managing internal business operations
  • Meeting compliance and legal requirements
  • Operating our website and online store
  • Organizing and managing customer data
  • Preventing fraud and unauthorized transactions
  • Processing secure payments
  • Providing dedicated customer support
  • Providing robust cybersecurity measures
  • Sending promotional communications and updates
  • Tracking purchases, sales metrics, and customer data

6. Data Security

We implement appropriate technical, administrative, and physical security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your state or country of residence, you may have certain rights regarding your personal information, such as the right to access, correct, update, or request the deletion of your personal data, or to opt out of certain data processing activities. To exercise these rights, please contact our support team.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the website after such changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our data handling practices, please contact us at:
Email: billy@bestsleeperpillows.com

Terms of Use

Last Updated: July 26, 2026

1. Acceptance of Terms

Welcome to the website of bestsleeperpillows.com (referred to as “us”, “we”, “our”). These Terms and Conditions (“Terms”) apply to the purchase and sale of products and services through our website (the “Website” or “Site”).

By accessing and/or using this Site in any way, and/or by purchasing products from this Site, you expressly acknowledge and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and our Trial, Warranty & Return policies (collectively, the “Policies”). This Agreement governs your relationship with us for any purchase or transaction.

These Terms are subject to change by us without prior written notice at any time, in our sole discretion. Any changes will be effective as of the last updated date. You should review these Terms before purchasing any product. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.

You may not order or obtain products or services from this website if you (a) do not agree to these terms, (b) are not at least 18 years of age, or (c) are prohibited from accessing or using this website by applicable law.

2. Order Acceptance and Cancellation

Your order constitutes an offer to buy products under these Terms. All orders must be accepted by us; we are not obligated to sell products until your order is accepted. We may choose not to accept orders at our sole discretion, even after sending an order confirmation email.

We may refuse, limit, or cancel any order, including orders suspected to be placed by dealers, resellers, or unauthorized parties. If we cancel an order after payment has been charged, we will issue a full refund to your original payment method.

3. Price, Payment Terms, Promotions, and Financing

All prices, discounts, and promotions posted on this Site are subject to change without notice. The price charged will be the price in effect at the time the order is placed. Posted prices do not include taxes or shipping charges unless stated otherwise.

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Google Pay, and buy-now-pay-later (BNPL) services. You represent and warrant that your billing information is true, correct, and complete, and that you are authorized to use the designated payment method.

4. Shipments, Delivery, Title, and Risk of Loss

We arrange for the shipment and delivery of products to the address provided during checkout. Title to products transfers to you when we receive payment in full. Risk of loss passes to you when products are delivered to your shipping address. Shipping and delivery dates are estimates only and cannot be strictly guaranteed.

5. Returns, Refunds, and the 100-Night Sleep Trial

Every pillow purchased is backed by our 100-Night Sleep Trial. If you are not completely satisfied, you can initiate a return within the trial period. We offer flexible return options, including standard returns (with return shipping fees deducted) or our eco-friendly “Donate & Get a Full Refund” option where you donate the pillow to a local charity and provide receipt proof. Exchanges and warranty claims are handled in accordance with our dedicated support guidelines.

6. Product Warranty and Disclaimers

Our products are crafted with premium materials (such as 900 fill power white goose down and mulberry silk). Except as expressly provided under our written product warranties, the products and site content are provided on an “as-is” and “as-available” basis without warranties of any kind, whether express or implied. Product descriptions, measurements, and firmness ratings are provided for general guidance.

7. Website Content, Limited License, and Use Restrictions

All content on the Site—including text, graphics, logos, images, audio, and software—is owned or controlled by bestsleeperpillows.com and protected by intellectual property laws. You are granted a limited, non-exclusive, revocable license to access and use the Site for personal, non-commercial purposes. You may not scrape, crawl, copy, reverse engineer, or exploit any site content for commercial or competitive purposes.

8. Limitation of Liability

To the maximum extent permitted by applicable law, bestsleeperpillows.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the website or purchase of products. Our total liability to you for any claim shall not exceed the actual amount paid by you for the specific products giving rise to the claim.

9. Governing Law and Dispute Resolution

These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the United States, without giving effect to any conflict of law principles. You agree to resolve disputes through good-faith communication with our support team or via binding individual arbitration where applicable.

10. Contact Information

If you have any questions concerning these Terms, our Privacy Policy, or your orders, please contact our support team at:
Email: billy@bestsleeperpillows.com