We know that finding the perfect pillow is a personal journey, and it can take a few nights for your neck and shoulders to adjust to a new level of support. That’s why every pillow comes with our 100-Night Sleep Trial.
How It Works
- The Trial Period: Your 100-night trial begins on the day your order is delivered.
- The Adjustment Period: We kindly ask that you sleep on your new pillow for at least 14 nights. This gives your body adequate time to adapt to the premium filling and ergonomic support.
- Returns & Refunds: If you decide it’s not the right match for your sleep style within the 100 days, we offer a hassle-free return process with flexible options.
Return Options
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Option 1: Standard Return
- You can initiate a return by contacting our team. We will process your return, and the return shipping fee will be deducted directly from your final refund amount.
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Option 2: Donate & Get a Full Refund
- In our effort to support sustainability and reduce waste, you can choose to donate your pillow to a local charity or organization in need.
- Simply donate the pillow, obtain a donation receipt or proof, and email it to us for confirmation. Once verified, we will issue a full refund with no shipping deductions.
Exchanges & Warranty
- Exchanges: If you would like to exchange your pillow for a different model or firmness, we are happy to help. Please note that customers are responsible for the shipping costs associated with exchanges.
- Product Warranty & Support: We stand behind the craftsmanship of our products. If you encounter any issues or defects, please reach out to us. For warranty or product-related claims, any required shipping costs are the responsibility of the customer.
See what happy sleepers are saying
The support is phenomenal. It took a few nights to get used to, but now my neck pain is completely gone. Incredible quality!
I was skeptical about ordering online, but the 100-night trial gave me confidence. Trust me, this pillow brings real comfort.
Had a quick question about my order and Billy helped me out immediately. They truly care about every single customer!
Need assistance? We’re here to help.
We want to hear from you, whether you have a problem, comment, or question. Reach out to our sleep experts via email anytime.
Customer Support
Already using our products or need assistance with an order you placed?
billy@bestsleeperpillows.com